Took 3 weeks for a technician to get here, verifies the pump is bad but doesn't have 1 with him??? Received hot tub on the afternoon 5/21/08. What a scam job. My friends purchased from another pool and spa dealer in Canton and they have had nothing but problems. Litehouse Pools And Spas Litehouse pools not honoring word or warranty, Spa doesnt heat properly. At that time the delivery people had no order for the Cover … Find Reviews, Ratings, Directions, … They really do have the best quality of any product in town and you can see the difference right away. Established in 1959. If you can take 60 seconds to leave us some feedback on our service, we would greatly appreciate it. They said it would be 2 months to order what we wanted (which the salesman said they had in stock) so we sucked it up and took the spa. ... Grills, Out door Kitchens, Tanning Systems and Swimming Pool and Hot Tub accessories. When I call this morning, I'm told the parts are on backorder, don't know when they're getting them. 41 Litehouse reviews. License: Not Required. Awful customer service and management and headquarters are even worse! Litehouse Pools. Reviews for Litehouse Pools & Spas. Service & Installation, Sales, Indoor Tanning Systems, Patio Accessories, Spas & Hot Tubs, Pool Chemicals & Supplies, In-Ground Pools, Above Ground Pools, Umbrellas & Bases, Trade In Program Available, Table Moves & Recovers, Table Leveling Services, Swimming Pools & Hot Tubs, Swim Spas, Sundance & Dynasty Spas, Stone & Glass Tables, Shuffleboard, Service Most Major Brands, Sales Service & Installation, This profile is powered by Birdeye. I find that the staff is more than willing to do what is needed to fix an issue. danny3 Sign in to contact user • Aug 21, 2020. I have shopped at all of the spa places in canton for chemicals and Litehouse always has the best deals and the best customer service. Litehouse opened it's first retail pool store in 1959. Litehouse Pools in Cuyahoga Falls, OH | Photos | Reviews | 7 building permits for $48,800. … At Litehouse you'll also find quality hot tubs, grills, patio furniture, gazebos, billiards, massage chairs, and saunas too. Customer service contacts and company information. Come see us today at one of our convenient 15 locations throughout Northeast Ohio … Litehouse Pools & Spas consumer reviews, complaints, customer service. D. Review: Pool And Spa Cleaning Service 11 years ago. Learn more about Birdeye. The official Facebook for Litehouse Pools & Spas! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mei would like the hot tub cleaned and filled and checked to see if the leak has actually been fixed as your service workers have said it has been fixed already like times (see pages 5,8,of attachment)You can contact me at my phone number on file to schedule appointment Regards, [redacted], email response received 3:on 6/14/from consumer as follows:Hello [redacted] Thank you for taking the time to listen I am rejecting their response for several reasons They are focused on the “purchase date” of I purchased the pool kit in December of so that I could be on the install list for April The heat pump sat in their warehouse for almost months They claim that any HVAC company will service themI only found ONE in our entire area, and they didn’t want to attempt to fix itSimply said it was a total loss They will not answer my calls or emails for further assistance I did the proper winterizing based on what I knewI was never instructed professionally during the purchasing process although they go overboard with information on other products that they DO service The unit is still broke and needs repaired/replacedTheir response does not help my family Feel like I have been sold a “lemon” on a used car lotBUYER BEWARE I have found other people to have the same issues, although they claim to sell many without issues?Thank you again for your time in this process, but I feel it will be to no resolution, ---------- Forwarded message ----------From: Chris C [redacted] Date: Tue, Aug 9, at 9:AMSubject: RE: Complaint # [redacted] To: [redacted] Thank you As I said, the policies listed on our web site pertain to web orders We don’t really accept checks for web orders Our stores display our return policy indicating the wait on anything paid by check Since this was a service requested over the phone, she would not have seen that In the future, we will be sure to do a better job of explaining the policy to anyone writing us a check that is not in our store so they better understand the policyHonestly, I’ve been in this business for nearly years and we have had this policy in place for the majority of that time as it’s a common policy in retail This is the [redacted] time I can ever recall any complaint about it let alone to the degree of this person...so, we will review this instance and devise a method of including this policy on all of our forms so that all customers receive a form that includes our refund policies when we receive payment whenever and wherever we canThanks for your timeChris, Company responded via phone as follows: The company would like to resolve this issue for the consumer The hot tub can not be returned but the company is willing to waive service charges for the remainder of the warranty period and will fix the issues with the hot tub The parts are currently on order The company will be willing to exchange the hot tub for a similar model if the consumer experience problems again with the same issues after we repair the tub, Thank you for allowing Litehouse to respond to this complaintWe have submitted a warranty claim to the manufacture of the pool and unfortunately it was denied due to weather related damageIn lieu of the denial Litehouse will replace the broken top rails, uprights and top connectors that are damaged at no charge for this one time onlyAny further weather related damage will be the responsibility of the homeownerThe parts have been placed on order and you will receive a call to schedule your appointmentFeel free to contact us with any questionsThank you Litehouse Customer Service, Thank you for allowing Litehouse to respond to this messageThe heater was originally purchased and delivered in Litehouse does not have any service records on this product since thenWe have set up a service call for Sept 5,in order to inspect this heater and the work that has been done it since the purchaseThank you Litehouse Customer Service, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***, The customer paid for a service visit on May 14,and was not satisfied with the results, filed a Revdex.com claim and was given credit to use at any LitehouseHIs credit was used for the service call on June 11, Litehouse has been to the customers home and diagnosed the spa twice for the price of one feeWe do not feel that the customer should be refunded his money.Thank youLitehouse Customer Service, Thank you for allowing Litehouse to respond to this messageOur Christmas return policy is posted throughout the store and printed on the receiptThere is no returns on any Christmas merchandise after December In lieu of the situation Litehouse will exchange the storage bag for another size Attached are the customers receipt and return policyThank you Litehouse Customer Service, Address: 11052 Pearl Rd, Strongsville, Ohio, United States, 44136-3308, Add contact information for Litehouse Pools & Spas, Sharing is caring! So if it goes into winter will they winterize it no charge? I have been a Litehouse spa customer for many years. Get reviews, hours, directions, coupons and more for Litehouse … Fast forward 15 months, the circulating pump goes out. One of the best Pool & Hot Tub Service, Home Services business at 1853 S Arlington St, Akron OH, 44306. One of the best Pool & Hot Tub Service, Home Services business at 3810 Whipple Ave NW, Canton OH, 44718. Good luck dealing with these people. Use RevDex to, Terrible customer service/install process, Increase visibility and credibility of your review by. Get reviews, hours, directions, coupons and more for Litehouse Pools & Spas. Have something to share about Litehouse Pools & Spas? ... reviews and/or responses on this website to affirm that … Browse The assistant manager Matt is a wonderful person and really helped me out when I had my pool turn green on me this year. We’re a family oriented site focusing on bringing trusted reviews … We put the deposit down on our pool in March of 2020 and were given an installation date of late May/early June 2020. Reviews from Litehouse Pools employees about Litehouse Pools culture, salaries, benefits, work-life balance, management, job security, and more. 73 customer reviews of Litehouse Pools & Spas. Get more reviews from your customers with Birdeye. Litehouse Pools & Spas. Search for other Swimming Pool Dealers on The Real Yellow Pages®. Whether you’re looking for a specific business or just trying to discover great places we make it easy. Reviews (330) 995-6333 Website. 1 review of Litehouse Pools & Spas "We are extremely disappointed with Litehouse Pool and Spas - Wooster location, the customer service and lack of willingness to work with us is unacceptable. Put the deposit down on our service, Home Services business at S... Reviews → Litehouse Pools but problems for at Litehouse was brown, not the we. 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